Kartra setup and activation
IMPORTANT: Set up a Forwarding rule (main domain only) and a CNAME record in your domain host account before adding the domain to Kartra. If the domain host steps are not completed first, the connection may be unsuccessful.
The final part of the domain setup process is done in Kartra.
- Visit Kartra Account Profile > Custom domains and add a custom domain by clicking the blue plus button on the bottom right
- Select if you’d like to create Only the main domain or Use a sub-domain, add the address and favicon and click Next in the upper right
- Pro Tip: If you already have a published site you want to keep associated with your main domain, a subdomain would better suit your needs.
- The screenshot below shows how to set up a subdomain as home.YourDomain.com.
- Tick the box to acknowledge Yes, I have completed the steps above to link my custom domain to Kartra in my domain service provider’s account and click Next in upper right
- Set up your Index (home) and 404 error pages and click Next in the upper right
- Important: Do not input the custom domain you are connecting to Kartra as the external URL option for the index page. This will create an endless loop.
- It can take up to 24 hours for a custom domain integration to be connected. After the domain connects in Kartra, you can use it to brand your Kartra asset URLs.
Important
- Kartra will automatically provision a secure SSL certificate to your domain upon integration.This certificate ensures a secure environment for hosting checkout pages.
- Kartra’s comprehensive network, including all integrated domains, is safeguarded by the cloud-based server our system uses. You don’t need a personal CloudFlare account or other related accounts as long as you follow our setup instructions.
Support
- If the CNAME was not created correctly, the domain won’t connect with Kartra and it will disappear from the Custom domains area. Reach out to our support team with full-screen images of the CNAME and Forwarding settings you created in your domain service provider’s account. This will allow Kartra support agents to see all your settings in the context of your account.